Betika Privacy Policy – How We Protect Your Data in Pakistan

1. Who We Are

Betika ("Betika", "we", "us", "our") is the operator of the online betting and gaming platform accessible at betika.cash. Betika acts as the data controller for all personal information collected from players who register and use the platform.

For the purposes of this Privacy Policy, "personal data" means any information that can be used to identify you as an individual — directly or indirectly. This includes your name, CNIC number, mobile number, financial information, device identifiers, and betting activity, among other details described in this document.

If you have any questions about how Betika handles your personal data, or if you wish to exercise any of your data rights described in Section 10, please contact our dedicated data team at support@betika.cash. We are available in both English and Urdu.

2. Personal Data We Collect

Betika collects personal data from you at different stages of your relationship with the platform. Here is a breakdown of what is collected and when:

2.1 Registration Data

When you create a Betika account, we collect the information you provide directly, including:

• Your legal full name
• Your Pakistani mobile number (used as your primary account identifier)
• Your date of birth (for age verification — you must be 18 or over)
• Your email address (optional at registration, used for account notifications)
• Your city and province of residence (used for localisation and responsible gaming purposes)

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer obligations — which exist to prevent fraud, money laundering, and underage gambling — Betika may collect:

• A copy of your Pakistani CNIC (Computerised National Identity Card) — front and back
• Proof of address (utility bill, bank statement, or similar, dated within the last 3 months)
• Source of funds documentation for high-value deposits or withdrawals
• A selfie or short video for liveness verification in certain circumstances

2.3 Transaction & Financial Data

When you deposit or withdraw funds on Betika, we collect transaction data including the payment method used (Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, or card), transaction reference numbers, amounts, timestamps, and — where a card is used — the last four digits and expiry date of the card. Full card numbers are never stored by Betika.

2.4 Betting & Gaming Activity

All bets placed and games played on Betika are logged as part of your account history. This includes stakes, selections, odds, outcomes, and session timestamps. This data is essential for bet settlement, dispute resolution, responsible gaming monitoring, and regulatory compliance.

2.5 Technical & Device Data

When you access the Betika platform, our servers automatically collect technical information including your IP address, device type (phone model, operating system version), browser type, screen resolution, and session duration. This data is used for security monitoring, fraud detection, and platform optimisation.

2.6 Communication Data

When you contact Betika's customer support — by live chat, email, or any other channel — the content of those communications is stored securely as part of your account record. This allows our team to provide consistent support and track the resolution of any issues you raise.

3. How Betika Uses Your Personal Data

Betika uses your personal data only for the purposes described in this policy. We do not use your data for anything beyond what is listed below without obtaining your separate consent first.

4. Legal Basis for Processing Your Data

Betika processes your personal data on one or more of the following legal grounds:

• Contract performance: We need to process your data to provide the betting and gaming services you have signed up for. Without this processing, we cannot run your account, settle your bets, or process your payments.
• Legal obligation: Betika is required by law to verify your identity, retain transaction records for specified periods, and monitor for signs of problem gambling or financial crime. These obligations override your preference not to share the relevant data.
• Legitimate interest: We process certain data — such as technical device data for fraud detection, or anonymised usage data for platform improvement — where we have a genuine business need that does not unreasonably override your privacy interests.
• Consent: For optional activities such as marketing communications, we only process your data if you have explicitly opted in. You can withdraw this consent at any time without affecting your ability to use the Betika platform.

5. Data Sharing & Third Parties

Betika does not sell your personal data to any third party, under any circumstances. We do not share your data with advertising networks, data brokers, or marketing companies. However, to operate the Betika platform effectively and meet our legal obligations, we do share certain data with carefully selected third-party service providers. All such providers are bound by strict data processing agreements that limit them to using your data only for the specific purpose for which it was shared.

Categories of third parties with whom Betika shares data include:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, and card payment processors receive the transaction data necessary to process your deposits and withdrawals. These parties handle your financial data under their own privacy policies and are subject to regulatory oversight in Pakistan.
• Identity verification providers: Third-party KYC service providers who assist with CNIC verification, document checks, and liveness detection. These providers process your identity documents securely and return only a pass/fail result to Betika.
• Live casino partners: Betika's live dealer studio partners — who operate the live Teen Patti, Baccarat, Blackjack, and Andar Bahar tables — receive your player identifier and bet data to facilitate live game sessions. They do not receive your full personal profile.
• Fraud detection services: Specialist providers who analyse transaction patterns and device fingerprints to flag potentially fraudulent activity. Data shared is limited to technical identifiers — no payment card numbers or full personal details.
• Regulatory authorities: Where required by applicable law, Betika may disclose player data to financial regulators, anti-money laundering authorities, or law enforcement agencies. We will only do this when legally required and, where permitted, will inform affected players.

6. Payments & Financial Data

Betika takes the security of financial data extremely seriously. All payment transactions on the platform are processed over TLS-encrypted connections. Betika does not store full payment card numbers — only the last four digits and expiry date are retained for reference purposes. Full card data is tokenised by our payment processor and never touches Betika's own servers.

Transaction records — including deposit amounts, withdrawal amounts, payment method references, and timestamps — are retained for a minimum of five years in accordance with anti-money laundering obligations. These records are stored in encrypted databases accessible only to authorised Betika staff with a legitimate need.

Betika monitors transaction patterns as part of its anti-money laundering programme. If an account's transaction behaviour triggers an alert — for example, large or rapid deposits followed by withdrawal requests with minimal betting activity — the account may be placed on a temporary hold pending a review. We may contact you to request additional information in such cases. This process exists to protect the integrity of the platform and comply with our legal obligations — it is not targeted at any particular group of players.

7. Cookies & Tracking Technologies

Betika uses cookies and similar tracking technologies on the betika.cash platform. A cookie is a small text file stored on your device that helps the platform recognise you, maintain your session, and remember your preferences. Here is a breakdown of the cookies Betika uses:

You can manage your browser's cookie settings at any time through your browser preferences. Disabling required cookies will prevent the Betika platform from functioning correctly. Disabling optional cookies will not affect your core betting and gaming experience but may reduce the accuracy of referral bonus attributions.

8. Data Security

Betika applies industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security infrastructure includes:

• TLS encryption: All data transmitted between your device and Betika's servers is encrypted using Transport Layer Security (TLS 1.2 or higher). The padlock icon in your browser confirms this connection is secure.
• Encrypted databases: All personal data — including KYC documents, payment records, and betting history — is stored in encrypted databases. Encryption keys are managed separately from the data they protect.
• Access controls: Access to personal data within Betika's systems is restricted to staff with a legitimate operational need, under a strict role-based access control policy. All access is logged.
• Two-factor authentication: Internal Betika systems that hold personal data require multi-factor authentication for all staff access.
• Intrusion detection: Betika operates 24/7 automated monitoring systems that detect and alert on unusual access patterns or potential security incidents.
• Third-party security audits: Betika engages independent security specialists to conduct penetration testing and security audits on a regular basis.

9. How Long We Keep Your Data

Betika retains your personal data only for as long as necessary to fulfil the purposes described in this policy. The following retention periods apply:

• Active account data (name, contact details, preferences): retained for the duration of your Betika account plus 12 months after account closure
• KYC documents (CNIC, proof of address): retained for 5 years from the date of submission, in line with anti-money laundering regulations
• Transaction records (deposits, withdrawals, payment references): retained for a minimum of 5 years from the date of each transaction
• Betting history (all bets placed, outcomes, stakes): retained for 5 years from the date each bet was placed
• Customer support communications: retained for 3 years from the date of each interaction
• Technical / device data (IP logs, session data): retained for 12 months, used primarily for fraud and security purposes
• Marketing consent records: retained for 3 years from the date of opt-in or until consent is withdrawn, whichever is earlier

When retention periods expire, data is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised data may be retained indefinitely for aggregate statistical analysis.

10. Your Data Rights

As a Betika player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@betika.cash. We will respond within 30 days of receiving your request.

To submit any data rights request, email support@betika.cash with the subject line "Data Rights Request" and include your registered mobile number for identity verification. Betika will respond within 30 days. In complex cases, this period may be extended by a further 30 days — we will notify you if this is necessary.

11. Children's Privacy

The Betika platform is strictly for adults aged 18 and over. Betika does not knowingly collect personal data from any person under the age of 18. If you are under 18, you must not register an account or attempt to use any Betika service.

Betika applies age verification checks at registration and reserves the right to request documentary proof of age (such as a CNIC) from any player at any time. If Betika discovers that an account has been registered by or on behalf of a person under 18, the account will be immediately suspended, all balances will be forfeited, and the matter will be escalated as required by our responsible gaming obligations.

If you believe that a minor may have registered an account on Betika using false information, please contact us immediately at support@betika.cash. We take these reports extremely seriously and will investigate promptly.

12. Marketing Communications

Betika will only send you marketing messages — including promotions, bonus offers, and new game announcements — if you have explicitly opted in to receive them. Marketing consent is separate from the data processing required to run your account, and you do not need to opt in to marketing in order to use Betika's services.

Betika may send marketing communications via:

• SMS to your registered Pakistani mobile number
• Email to your registered email address (if provided)
• Push notifications via the Betika mobile app (if enabled)

You can withdraw your marketing consent at any time by: (a) clicking "Unsubscribe" in any Betika email; (b) replying STOP to any Betika SMS; or (c) updating your notification preferences in your Betika account settings. Withdrawal of marketing consent will not affect your ability to use the Betika platform or access any of its services.

13. Responsible Gaming & Your Data

Betika uses certain personal data specifically to support responsible gaming monitoring and intervention. This processing is required by our operating obligations and is in place to protect players from gambling-related harm — it cannot be opted out of.

Responsible gaming data processing at Betika includes:

• Monitoring betting frequency, session duration, and deposit patterns for signs of problematic behaviour
• Automatically applying limits or temporary access restrictions if certain risk thresholds are reached
• Maintaining a record of any voluntary limits, self-exclusion periods, or cooling-off periods you have set
• Sharing anonymised aggregate data with responsible gaming research programmes to improve industry-wide player protection

If Betika's systems identify a pattern of behaviour consistent with problem gambling — such as significantly increasing bet sizes, repeated maximum deposits, or an unusual number of successive losses followed by large stake recovery bets — our team may proactively reach out to check on your wellbeing. This outreach is supportive in nature and does not affect your account standing unless you have self-excluded or a mandatory limit has been applied.

For more information on Betika's responsible gaming tools, visit our dedicated Responsible Gaming page.

14. Changes to This Privacy Policy

Betika may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable law. When material changes are made, we will notify all registered players via:

• An SMS notification to your registered mobile number
• An email notification (where an email address is registered)
• A prominent notice on the Betika platform for a minimum of 14 days

The "Last Updated" date at the top of this policy will always reflect when it was most recently revised. We recommend reviewing this policy periodically. Continued use of the Betika platform after a notified update constitutes your acceptance of the revised policy.

If you do not agree with any change to this Privacy Policy, you may request account closure by contacting support@betika.cash. Any balance in your account at the time of closure will be withdrawn to your registered payment method, subject to completion of any applicable KYC requirements.

15. Contact & Data Requests

For any privacy-related enquiry, data rights request, or concern about how Betika handles your personal information, please contact our data team using the following channels:

• Email: support@betika.cash — subject line: "Privacy / Data Request"
• Live Chat: Available 24/7 from within your logged-in Betika account
• Languages: English and Urdu

Betika aims to acknowledge all privacy-related correspondence within 24 hours and to provide a substantive response within 30 days. If your concern relates to a data breach, fraudulent access to your account, or an urgent security matter, please contact support immediately via live chat for the fastest response.

For a complete view of your rights and obligations as a Betika player, this Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy.